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info@bea-evie.com

 

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CONTACT

If you are interested in viewing the current collection or discussing a commission, please email or ring to arrange an appointment.  I see clients by appointment at my studio in SE London.

 

tina@bea-evie.com | 07903 936 309
 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+44 07903 936309

or send us an email to:

info@bea-evie.com

RETURNS

Returns
Our policy lasts 7 days from receipt of goods. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

Please note that you are responsible for the return, and so we recommend that you use a recorded delivery service.  It is not possible to accept returns on bespoke orders. We make every effort to ensure that every customer is completely satisfied with their order.


Gift cards


Downloadable software products

 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Any item that is returned more than 30 days after deliveryTo complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at info@bea-evie.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@bea-evie.com and send your item to: 13 Algernon Road London  GB SE13 7AU.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping
To return your product, you should mail your product to: 13 Algernon Road London  GB SE13 7AU

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FAQ

Do you provide International delivery?

 

Yes.  Please allow an extra 2 weeks for overseas orders. When confirming your order, every effort will be made to get your items to you as soon as is possible. However, the complexities of shipping to countries outside of the UK require extra time.

 

Overseas buyers should be aware that there may be duties and/or taxes levied at the point of entry into the destination country. These charges are separate from the cost of items and shipping paid at the point of sale, and are responsibility of the customer.

 

How do I return an item?

 

Please note that you are responsible for the return, and so we recommend that you use a recorded delivery service.

 

It is not possible to accept returns on bespoke orders. We make every effort to ensure that every customer is completely satisfied with their order.

 

If you have a question about your order, would like to return an item or report a faulty item, please email info@bea-evie.com or phone 07903 936 309.   Please see our full returns policy for further information.

 

What is your returns policy?

 

We hope that you will be delighted with your Bea & Evie hat. However, if for some reason, you are not happy with your order, and would like to return it, please notify us by email to info@bea-evie.com within 7 days of receiving your order. Returns must be made within 7 days of delivery.

Please see our full returns policy for further information.

 

Do you offer a bespoke service?

 

Bespoke orders, whether variations on existing designs or original designs, are best placed in person over a few meetings. If it is not possible to meet in person, a bespoke order can be arranged by distance.

 

A deposit of 30% is paid when the design/cost/delivery date are agreed upon, with the balance being paid when the hat is finished to your specification.

 

If you are interested in discussing a bespoke order, please email or phone to arrange an appointment or discuss an order; please contact info@bea-evie.com or phone 07903 936 309.

 

It is not possible to accept returns on bespoke orders. However, we make every effort to ensure that every customer is completely satisfied with their order.

 

What are your delivery options?

 

All items within the United Kingdom are sent using Royal Mail Special Delivery, which is a next day service. Items sent outside the United Kingdom are sent depending on the size of the package either Airsure or Parcel Force. All services require a signature at the point of delivery.

 

The UK shipping rates are £7.00 for up to 2kg, £15 for 2-5kg, and £20 for 5-10kg. EU shipping is £15 for up to 2kg, and International shipping is £20 for up to 2kg. Shipping is calculated by the weight of item(s), rather than by the number of items.

 

Bea & Evie Millinery is not responsible for any delays in delivery incurred due to adverse weather conditions, industrial action or circumstances beyond our control once the item is with the delivery providers. Whenever possible, we will make every effort to ensure that your order is not delayed by such factors, and will contact you to make alternative arrangements if appropriate.